Standard Form of Agreement (SFOA) Notification of Change

 

Changes made Tuesday 11 November 2008

Standard Form of Agreement
Clause 4.13 - Wording Revision

Summary of the Standard Form of Agreement

Clause 10 - Wording Revision

Clause 12 - Removed*

*The removal of Clause 12 has moved subsequent clauses up by one.

Conditions of Service - DSL

Clause 3 - Added Single Service Transfer

Clause 8.1 - Removed*

Clause 8.2 (previously 8.3) - Added Single Service Transfer

Clause 8.3 (previously 8.4) - Added Single Service Transfer

Clause 8.4 (previously 8.5) - Modified to include all DSL types

Clause 8.8 (previously 8.9) - Wording Revision

*The removal of Clause 8.1 has moved subsequent clauses up by one.

 

Changes made Wedneday 23 July 2008

Standard Form of Agreement
Clause 4.11 - Added 'Dishonoured Direct Debit' clause*

*The addition of Clause 4.11 have moved subsequent clauses down by one.

Direct Debit Service Agreement

Changed the format of the Direct Debit Service Agreement to remain consistent with the SFOA and related documents. Also added information detailing the nature of the Direct Debit Dishonour Fee outlined in the Schedule of Fees and Charges.

 

Changes made Wedneday 25 June 2008

In order to provide customers with a wider range of payment options, Adam Internet has introduced a Direct Debit system which will allow for payment directly from a customers nominated bank account. The additions to the SFOA relating to this will not effect current customers unless intending to change to the Direct Debit payment option.

Standard Form of Agreement
Clause 4.7 - Added 'Direct Debit Standing Authorisation' to the listed methods of payment

Direct Debit Service Agreement

Addition of a new document outlining the service agreement for direct debit.

 

Changes made Wedneday 9 April 2008

With the release of Adam Internet's Naked DSL services, the DSL Conditions of Service and Summary of the Standard Form of Agreement documents have been modified to reflect the new terms specific to this service. These changes are only relevant to Naked DSL and will not effect current customers unless they are moving to a Naked DSL service.

Conditions of Service - DSL
Clause 2 - Added definitions for 'Lead In' and 'Naked DSL'

Clause 5.2 - Inclusion of Naked DSL

Clause 6 - New Clause*

Clause 7.1 (k) - New Clause*
Clause 8.1 (j) - Inclusion of Naked DSL
Clause 9.1 - Inclusion of Naked DSL

Clause 9.3 - Inclusion of Naked DSL

Clause 9.8 - New Clause

Clause 9.9 - New Clause

*The addition of Clause 6 and Clause 7.1 (k) have moved subsequent clauses down by one.


Summary of the Standard Form of Agreement
Clause 12 - Inclusion of Naked DSL

 

Changes made Thursday 14 February 2008

In response to customer feedback, Adam Internet has made changes to the Standard Form of Agreement which was launched to our customer base on Monday 11 February 2008.

These changes relate to Clause 6.2; in particular, customers were concerned that their personal information could be passed on by Adam Internet for the purposes of direct marketing by our third party suppliers and partners. This has resulted in the revision of wording for Clause 6.2(a) and the removal of Clause 6.2(e).

The SFOA Summary Clause 15 has been updated to reflect these changes.

Standard Form of Agreement
Clause 6.2
(a) - Wording revision
(e) - Removed

Summary of the Standard Form of Agreement
Clause 15 - Wording revision

Any questions in regards to Adam Internet's Standard Form of Agreement or related documents should be forwarded to sfoa@adam.com.au

 

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